Returns & Exchanges

At Hand Rails Australia, we want you to be completely satisfied with your purchase. If your handrail or hardware doesn't meet your expectations, we offer a 30-day return policy for all standard, non-customized products in original condition.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization (RA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all mounting brackets, screws, and installation guides are included to avoid restocking fees.

3

Ship to Warehouse

Affix the provided shipping label or use a tracked courier service to send the package back to our Melbourne distribution center.

4

Quality Inspection & Refund

Once our team inspects the returned rails for damage, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing